Organizational studies and management information systems (p) (2019/2020)

Course code
Name of lecturer
Alessandro Zardini
Alessandro Zardini
Number of ECTS credits allocated
Academic sector
Language of instruction
Sem 1A, Sem 1B

Lesson timetable

Go to lesson schedule

Learning outcomes

The course aims to increase the knowledge about organizational studies and management information systems, focusing on information, processes and the value generated by the organizational structure. The objective is to provide the student with the tools to verify and evaluate the organizational structures, business processes and the specific characteristics of the information. For this reason, it will analyze the business problems, and then defines the structures and tools for coordination. We will also analyze the Enterprise Resource Planning (ERP), and then analyze and evaluate the characteristics of Web Information Systems and more generally the e-Business platforms, for the management and sharing of information on the Web. In the final phase of the course, we will they will take into consideration decision-making processes and Decision Suppor Systems applications, as well as Business Intelligence and Customer Relationship Management (CRM) tools, for the assessment of company management (management control) and for the best definition of future scenarios (planning strategic).


The contents of the course can be summarized as follows:
- Organizational studies (organizational structures)
- Organizational theories (Overview)
- Organizational behavior (Overview)
- Organizational variables and coordination mechanisms
- Business Process Management
- Enterprise resource planning (ERP)
- Knowledge Management and Content Management
- Web Information Systems tools
- Customer Relationship Management (CRM)
- Business Intelligence (Overview)

Reference books
Author Title Publisher Year ISBN Note
Richard L. Daft Organizzazione Aziendale (Edizione 6) MAGGIOLI 2017 978-88-916-2119-1 I capitoli su cui vertirà l'esame finale sono: 1, 2, 3, 4, 5, 7, 8, 10 e 11

Assessment methods and criteria

The final test will be written (three open questions).

Due to the Coronavirus pandemic, and in accordance with the University of Verona guidelines, during ​the 2020 summer session, the assessment modality will be modified as follows: online oral exam. Mainly, the ZOOM platform will be used. Please, download this platform from the University of Verona website (
Thank you for your understanding.